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REFUND POLICY

REFUND POLICY - Cheshire Wrapping LTD

Last Updated: February 9, 2026

Our Commitment

At Cheshire Wrapping LTD, we are committed to delivering high-quality commercial wrapping services. This Refund Policy explains the circumstances under which refunds may be issued.

Company Details:
Cheshire Wrapping LTD
46a West Road
Phone: 07721 058369
Email: info@cheshirewrappingltd.com

1. General Refund Policy

Due to the bespoke nature of our commercial wrapping services, refunds are assessed on a case-by-case basis. Once materials have been ordered or work has commenced, refunds may be limited to reflect costs already incurred.

2. Deposit Refunds

2.1 Before Production Begins

If you cancel your project before we begin production or order materials:

  • Full deposit refund minus a 10% administration fee

  • You must notify us in writing (email accepted)

  • Refund will be processed within 14 business days

2.2 After Production Begins

If you cancel your project after we have begun production or ordered materials:

  • No refund available on the deposit

  • You remain liable for all costs incurred including materials, production, and labor

  • Any custom-printed or cut materials cannot be refunded

2.3 After Completion

If you cancel after work is completed:

  • No refund available

  • Full payment is required as per our Terms and Conditions

3. Service Quality Issues

3.1 Defective Work or Materials

If our work or materials are defective due to our error or workmanship:

  • We will repair or replace the defective work at no additional cost

  • This is our preferred remedy rather than a refund

  • Claims must be made within 7 days of completion

  • Photographic evidence may be required

3.2 When Refunds May Be Issued

A full or partial refund may be considered if:

  • We are unable to complete the work as agreed

  • The defect cannot be reasonably repaired

  • We fail to meet agreed specifications despite reasonable attempts

  • We have materially breached our obligations

3.3 Refund Assessment

Refunds for quality issues will be assessed based on:

  • The extent of the defect

  • Whether repair is possible

  • Costs already incurred

  • Impact on the overall project

4. Client-Related Issues (No Refund)

No refund will be issued if issues arise from:

  • Changes requested by you after approval of designs/specifications

  • Information you provided that was inaccurate or incomplete

  • Failure to provide necessary access, materials, or approvals

  • Your vehicle or building being unsuitable for wrapping (not disclosed beforehand)

  • Damage caused by you or third parties after installation

  • Normal wear and tear

  • Failure to follow care and maintenance instructions

  • Issues with artwork or designs you supplied

  • Your decision that you no longer want the work after completion

5. Artwork and Design Services

5.1 Design Revisions

  • We offer a specified number of design revisions (as stated in your quotation)

  • Additional revisions beyond the agreed number will incur extra charges

  • No refund for design time already spent

5.2 Client Approval

Once you approve artwork or designs:

  • You are responsible for checking accuracy

  • No refund for errors you failed to identify during approval

  • Corrections after approval may incur additional charges

6. Changes and Cancellations

6.1 Scope Changes

If you request changes to the agreed scope of work:

  • Additional charges will apply

  • No refund for work already completed to original specifications

  • Timeline may be extended

6.2 Project Delays

If delays are caused by:

  • Our fault: We will work to resolve at no additional cost; refund may be considered for significant delays

  • Your fault: No refund; you remain liable for all costs incurred

  • Force majeure (weather, supplier issues, etc.): No refund; we will complete work when possible

7. Installation Issues

7.1 Unsuitable Surfaces

If during installation we discover surfaces are unsuitable for wrapping:

  • We will notify you immediately

  • You may choose to proceed with surface preparation (additional cost) or cancel

  • If you cancel at this stage: Refund of balance minus costs incurred

7.2 Access Issues

If we cannot complete installation due to access issues:

  • Caused by you: No refund; rescheduling fee may apply

  • Caused by us: Full refund or rescheduling at no additional cost

8. Warranty vs. Refund

8.1 Warranty Coverage

Issues covered by our warranty (12 months workmanship, materials as per manufacturer):

  • We will repair or replace defective work

  • Warranty claims do not automatically entitle you to a refund

  • See our Terms and Conditions for full warranty details

8.2 Beyond Warranty

  • Issues outside warranty periods or exclusions are not eligible for refund

  • Maintenance and repair services available at standard rates

9. Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Incomplete work due to our inability to complete

  • Significant defects that cannot be fully remedied

  • Agreed settlement for unresolved disputes

  • At our discretion for exceptional circumstances

Partial refund amounts will be calculated based on:

  • Percentage of work completed satisfactorily

  • Materials used

  • Labor costs incurred

10. Refund Process

10.1 How to Request a Refund

  1. Contact us in writing: info@cheshirewrappingltd.com or 07721 058369

  2. Provide:

    • Your order/project reference number

    • Reason for refund request

    • Supporting evidence (photos, documentation)

  3. We will acknowledge your request within 2 business days

10.2 Assessment Timeline

  • We will assess your refund request within 5-10 business days

  • Complex cases may require additional time for investigation

  • We may request an inspection of the work

10.3 Refund Payment

If a refund is approved:

  • Payment will be made to the original payment method

  • Refunds will be processed within 14 business days of approval

  • Bank transfers may take 3-5 business days to clear

11. Non-Refundable Items

The following are non-refundable under any circumstances:

  • Custom-printed materials produced to your specifications

  • Materials cut or modified for your specific project

  • Design fees for work already completed

  • Site visit or consultation fees

  • Materials that have been installed

  • Services already rendered

12. Disputes

12.1 Dispute Resolution

If you are dissatisfied with our refund decision:

  1. Request escalation to senior management

  2. We will review and respond within 7 business days

  3. If still unresolved, we encourage mediation before legal action

12.2 Your Legal Rights

This Refund Policy does not affect your statutory rights under:

  • Consumer Rights Act 2015

  • Supply of Goods and Services Act 1982

  • Consumer Contracts Regulations 2013

13. Business-to-Business Transactions

For business clients (B2B):

  • Refunds are subject to our commercial Terms and Conditions

  • Statutory consumer protections may not apply

  • Refund requests will be assessed based on contractual obligations

14. Goodwill Refunds

In exceptional circumstances, we may offer goodwill refunds or credits at our sole discretion, even when not contractually obligated. This does not set a precedent for future claims.

15. Exclusions and Limitations

We are not responsible for refunding:

  • Costs incurred by you in preparing for installation (e.g., vehicle cleaning)

  • Loss of business or opportunity

  • Consequential or indirect losses

  • Third-party costs (e.g., parking, permits)

16. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website and are effective immediately for new projects. Existing projects will be governed by the policy in effect at the time of agreement.

17. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Cheshire Wrapping LTD
46a West Road
Phone: 07721 058369
Email: info@cheshirewrappingltd.com

Response Times:

  • Initial acknowledgment: Within 2 business days

  • Refund assessment: Within 5-10 business days

  • Refund processing (if approved): Within 14 business days

Summary Table

SituationRefund Eligibility

Cancel before production beginsFull refund minus 10% admin fee

Cancel after production beginsNo refund; liable for costs incurred

Cancel after completionNo refund; full payment required

Defective work (our fault)Repair/replacement first; refund if not possible

Defective work (your fault)No refund

Design revisions beyond agreedNo refund; additional charges apply

Unsuitable surfaces (not disclosed)Balance refund minus costs incurred

Warranty claimRepair/replacement; refund only if remedy impossible

IMPORTANT NOTES:

  1. Fair and Reasonable: This policy balances customer protection with business viability for bespoke services

  2. Legal Compliance: Complies with UK consumer protection laws

  3. Customization: You may want to adjust:

    • Administration fee percentage

    • Design revision limits

    • Specific timelines

  4. Professional Review: Consider having a solicitor review to ensure it aligns with your Terms and Conditions

  5. Communication: Make this policy easily accessible on your website and include a link in quotations

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